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When writing any casino review our goal is always to look at the big picture. Though a gaming enterprise is made up of hundreds of disparate little pieces, we always strive to pick up on the vibe of a casino overall. Bet365 Casino has long been held as one of the top options for online gamblers. First founded in 2000 as a bookmaker, they now offer a diverse range of casino offerings and a rather fantastic approach to customer service. Born from humble British beginnings, they now operate as one of the world's leading online gambling sites. Gameplay tends to be fair, banking is secure, and conditions definitely work in the favor of the players themselves. There are also a myriad of live chat options should you hit any walls while playing at Bet365 Casino.
What did we really think of Bet365 casino as we wrote this unbiased review? Let's take a peek behind the virtual casino curtain and dive into what makes this British founded enterprise such a great deal for online players.
Gameplay at Bet365 Casino
One unbelievable aspect of online casinos is that so few actually focus on offering a diverse range of gameplay options. Oftentimes, the focus falls in one area or another, rather than giving players a pool of games to choose from. For example, in our review processes, it isn't uncommon to find that casinos place all of their focus upon slots, often forgetting that table games and live dealer options matter just as much. How does Bet365 Casino approach gameplay?
The first thing we want to touch upon is the platform itself. When it comes to gameplay at an online enterprise, the platform is paramount. At Bet365 Casino, games are offered up by a myriad of distinct providers, including Playtech. This allows the casino to access a broad range of games without compromising on quality. Every game offered can either be downloaded to your device directly or it can be accessed via instant play options on any standard browser. We found that the software used by Bet365 Casino is safe, free from lag, and easy-to-use. Most games are also available on your mobile device.
In terms of the games themselves, you won't be left feeling slighted as a player with diverse tastes. Whether you're looking for graphic-heavy video slots that pack a unique punch, traditional 3-reel slots, or any type of table or card game, this casino has you covered. You can also opt-in to a variety of arcade games, video poker games, and even a few select live dealer games.
It is this commitment to offering variety that has allowed Bet365 Casino to emerge as a true leader in the online space. There are literally hundreds of slot options, as well as an impressive range of traditional casino games. Even poker lovers will find their needs met wholeheartedly at Bet365 Casino. Not seeing what you like, open a live chat window and get some help.
In our experience, the gameplay was seamless and free from the bugged out software that less stellar companies are bringing to the table. We also enjoyed that if you did run into any issues while playing at the Bet365 casino, you could pull up a live chat box and talk with a customer service rep within a few seconds. No need to wait on hold or check your email every 5-minutes for an update on your issue. In this way, players can enjoy true uninterrupted gameplay thanks to live chat functionality.
Banking and Withdrawals
Now that we've established that Bet365 Casino is committed to offering a diverse and comprehensive range of casino games to its clientele, let's talk banking best practices. Too often, casinos forget that the enjoyment of their brand is only as good as the functionality and ease of their banking methods. Every player wants to feel secure in putting money in and taking money out. How does this casino measure up?
Given that Bet365 Casino is an enterprise that extends its reach to a number of countries, they do provide a larger than an average number of banking methods. Of course, each method will vary based on your exact location. With that said, you should find plenty of methods to suit your needs. The platform also supports around 30 distinct currencies. In addition to offering standards like Visa and branded debit cards, this casino also supports popular e-banking options such as Euteller. In our experience making a deposit was instant and free from any unnecessary fees.
In terms of payout or making a withdrawal, Bet365 Casino customers can choose from up to 12 different methods, including Paypal and Mastercard among others. Generally, you can receive any transfer from your account to your bank card or checking in as little as 1 to 3 business days. Of course, this can vary based on where you live and the methods you choose. Much like with the gameplay, should you run into an issue with banking, simply pull up a live chat screen and engage with a live customer service representative. Generally, you can have your issue resolved in under 5 minutes. We do recommend live chat if you need an instant fix with a banking issue.
Promotions and Bonus Offers
Promotions and bonus offers are how any online casino keeps players streaming in through those virtual doors. After all, with so many options on the web, players need to feel enticed to play. What does Bet365 Casino offer in terms of promotions and bonus offers? As is the case with many modern enterprises, Bet365 Casino does welcome new players with a rather generous welcome bonus offer. What does it entail? Simply put, new players can enjoy a 100% match bonus as soon as they make their initial deposit. Keep in mind, you will need to deposit a minimum of $20 to qualify for the offer. The bonus can equal up to $200 in free bonus cash!
Bet365 Casino also boasts a smattering of weekly bonus offers and bet only offers. Keep in mind, most will require you to input a promotional code in order to take advantage. The same can be said for the initial bonus offer. You will need a code and that code will have to be redeemed within 7 days of signing up. Not sure how to use your code? Pop open a live chat window and ask a customer support agent. While they can't just give you codes you don't qualify for, they can help you to navigate your new bonus offer and any gameplay promotions.
One thing we noticed about promotions and bonus offers at Bet365 Casino is that they are always evolving and changing. You'll never fall short on options to earn match bonuses, free spins, or even something towards a bet wager. Bet365 Casino also offers a pretty prestigious customer loyalty program that is tiered and based on a logical points system. The more points you earn, the higher up you go in the program. The higher up you are, the more potential for earning promotions and bonus offers.
Bet365 Customer Support
Whether you choose live chat or more traditional support options, the customer service at Bet365 casino is totally unrivaled. This is something that cannot be said for a majority of internet casinos. In fact, customer service is often where many enterprises lose points in our review process. What did we like about the customer support at Bet365 Casino? Well, aside from the live chat option, we enjoyed that the site and customer support options were available in 18 distinct languages. No one is going to miss out on having their needs met due to a language barrier, even in the live chat option.
Another thing we liked about Bet365 Casino and their support process is that you are not limited to seeking help within a certain time frame. Too often, customer service windows are narrow and don't align with when many players are actually using a given platform (ie: at night or after traditional working hours). At Bet365 Casino, clients can access support 24/7, even on holidays and weekends. You can access support via phone, live chat, email, fax, and post. Of course, we recommend the live chat if you want an instant response and the utmost efficiency. We found that live chat agents were totally in the know, intelligent, and well-versed on the problems players most commonly face.
Another thing worth noting while touching upon customer service is that at Bet365 Casino you are not required to have an account in order to access live chat support. Even if you're just visiting the site and checking out the games, you can pull up a live chat window and have your questions answered. Most sites require users to create an account prior to utilizing customer service methods. This is quite clunky and unfriendly to those who are simply browsing. To access help via live chat, all you have to do is click "help" and then "contact us." It is really that simple. In a matter of seconds, you'll be chatting with a live chat agent at the Bet365 casino.
What are our final thoughts on the Bet365 Casino? We find that this enterprise has earned its reputation for good reason. Aside from great customer service and live chat functionality, we also thought that gameplay was diverse, engaging, and totally customer-centric. Bet365 Casino has worked out all of the kinks on its platform and offers players a chance to escape everyday life with ease.
Banking practices are secure and straightforward. Payment times are quite short compared to other online enterprises and you can utilize live chat should you run into an issue. Overall, Bet365 Casino seems to put client satisfaction and happiness well above their own bottom line. Not only is this quite rare in the gambling space, but it is something that Bet365 casino has totally perfected since its inception in 2000.
If you're looking for world-class gameplay, stellar live chat customer support, and an immersive platform, give Bet365 Casino a try today.